How can we help you?
In case of questions or problems, our ticket management system is available to you at any time with cs SERVICE.
There you can easily and comfortably record and process questions, new requirements or software errors (bugs).
Our team will process your requests as quickly as possible within the agreed software maintenance and support contract.
Of course, you will be informed automatically if there are any news or queries regarding your request.
Phone support
Telephone support is mainly provided via callbacks. This way you will neither end up on hold nor will you be connected unnecessarily. In addition to the ticket management system, you will also find further help on the use of our software in the cs SERVICE.
For example, our online manual, the FAQ section or the popular Tips & Tricks videos invite you to browse.
Quick help by remote maintenance
You have not yet installed the remote maintenance software "Teamviewer"? Click on the download link and follow the instructions.
A cargo support employee will connect directly to your PC workstation via remote maintenance. This way he can help you quickly and easily.
Please provide our support with your ID and password so that a connection can be established.
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Contact
Call us at
+49 911 / 89 18 80 0
(Head office Nuremberg) Business hours:
Monday to Friday
8.00 - 17.00 h.
+49 911 / 89 18 80 0
(Head office Nuremberg) Business hours:
Monday to Friday
8.00 - 17.00 h.
