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cs COM

Communicate smarter

Cross-departmental communication centre for short messages, conflict reports and individual evaluations.

All those involved have access to the right information at the right time and can work more effectively. Software-based information such as conflict reports or, for example, evaluations of a customer's sales development can be automatically determined by cs CONNECT and distributed to a person or via a channel. By the way, cs COM is also the chat channel to the driver. Here, messages can be exchanged easily between the dispatcher and the driver - without leaving the programme. This makes communication between the dispatcher and the driver much easier.

Cross-departmental communication
Individual channels for e.g. dispatching and sales can be set up
Direct chat channel to the driver app cs DRIVE

Ansicht der Kommunikationszentrale in der Logistik und Speditionssoftware

Vergrößern

Main advantages

Improve communication

Communicate efficiently by setting up channels and groups. You can communicate directly with staff and drivers but also create groups. This eliminates repetitive communication and whisper mail.

Automated conflict notifications

In cs COM you have the possibility to set up different conflict messages. Here you are automatically informed by the programme if, for example, a driver can no longer keep an appointment. If there is a new message in cs COM, the cs COM symbol in the task bar flashes and the dispatcher can intervene.

No more forgotten appointments

If an employee has subscribed to one or more appointment channels, he or she is automatically reminded by the programme about vehicle or employee appointments. In this way, appointments are kept and time-consuming reminders are eliminated.

Prospects

In the future, this module will become even more important and will be further expanded.
Already today, users are extremely challenged by the daily flood of information.
The increasing demand for information from customers in the event of
deviations or disruptions in the order process reinforce this development.

cs COM brings order and clarity to this situation and informs the user,
when a decision has to be made or an action is required.
Customers can be informed automatically about deviations in the order flow,
and thus noticeably relieve the operational departments.

Technical information

Information for the application of the
Software family cs CONNECT

Client

cs CONNECT runs on Microsoft Windows terminals that support .NET 4.8 or higher. These can be run in the local network as a PC or virtualised as a terminal server. Operation in the cloud and access via RDP or Citrix are also possible.

Server

cs CONNECT can be used on one or more application servers running in a cluster, depending on the requirements. The AppServers run under Microsoft Windows and .NET 4.8 or higher as a service. In addition, REDIS as KeyValueStore and RabbitMQ as message-broker are installed on the servers. The application servers can be operated on local hardware, in VMs or in the cloud.

Database

MySQL serves as the database. MySQL belongs to Oracle and is a powerful and cost-effective database. It can be operated on local hardware, in the cloud or as an Azure service (or AWS etc.). For site networking, clustering and security, MySQL offers real-time replication of data across many servers.

Technical information

Information for the application of the
Software family cs CONNECT

Client

Server

Database

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Communicate smarter

Main advantages

Prospects

Technical information

Technical information

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Basic modules

Additional modules

Communicate smarter

Main advantages

Prospects

Technical information

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